Northflank - Europe - West (London): Intermittent connectivity issues impacting Postgres cluster management – Incident details

Addons experiencing partial outage

Europe - West (London): Intermittent connectivity issues impacting Postgres cluster management

Monitoring
Partial outage 30 %
Started about 5 hours ago

Affected

Northflank Platform

Partial outage from 8:00 AM to 12:00 AM

Addons

Partial outage from 8:00 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We have not observed any further issues since 11:05 UTC.

    We are awaiting confirmation from our cloud provider that the issue is fully resolved on their side, and we will update this status accordingly.

  • Identified
    Identified

    We saw a period of recovery between 09:45 and 10:04 UTC, but the issue has since recurred.

    This is tied to an ongoing incident affecting our cloud service provider in the region.

    We are continuing to monitor and will share further updates as we have them

  • Monitoring
    Monitoring

    We have observed a recovery starting about 20 minutes ago. Currently, Postgres addons are stable.

  • Investigating
    Investigating

    We are currently investigating this incident.

    You may see logs in Postgres with the following error message:

    ERROR: Error communicating with DCS